We Are Wonder FAQs & Policies

Forest School FAQs

Learning Approach & Philosophy

Practical Information

Safety, Risk & Wellbeing

Terms & Conditions

Booking & Payment

1

All sessions are booked in termly blocks via our online booking system

Bookings are confirmed once payment is received.


Cancellations by Parents/Carers

2

Illness or absence: No refunds for missed sessions due to sickness, holidays, or other personal reasons.

Notification: Please inform us as soon as possible if your child cannot attend a session so we can plan accordingly.


Cancellations by We Are Wonder

3

Sessions may be cancelled due to severe weather, high winds, leader illness, or any situation posing a health & safety risk.

We will inform parents as soon as possible via email or WhatsApp.

We will reschedule the session where possible or provide a refund if no alternative can be offered.


Refunds

4

Refunds are only given if a session is cancelled by We Are Wonder and cannot be rescheduled.

No refunds are available for missed sessions due to personal circumstances.


Payment Methods

5

All bookings and payments are completed via our online booking system: https://we-are-wonder.pembee.app/


Additional Information

6

By booking a place, you acknowledge that you have read and understood our Health & Safety, Safeguarding, and Outdoor Learning Policies. which are available at the bottom of this page

Sessions are nut-free environments. Please ensure packed lunches do not contain nuts.

We encourage families to join our WhatsApp Community and relevant groups for updates, session info, and news.

We Are Wonder Policies

Please click to view and download our current handbook/policies which provides detailed information on the running of our sessions and what you can expect from us.